Job Summary

Key Responsibilities

• Maintain and troubleshoot Office Automation (OA) systems to ensure optimal performance.
• Oversee server room operations, including hardware maintenance, environmental controls, and security compliance.
• Perform network system maintenance, including configuration, monitoring, and performance optimization.
• Assist new employees with OA setup and resolve equipment-related issues promptly.
• Manage IT equipment maintenance, including servers, networking devices, and server room facilities.
• Conduct network troubleshooting, including ISP circuit issues and cybersecurity incident response.
• Collaborate with internal teams and external vendors to ensure reliable IT infrastructure and security standards.

Qualifications

• Bachelor’s degree in computer science, or Information Technology, or a related field.
• Language proficiency: English, Chinese (preferred)
• 3 years of experience in OA system maintenance
• 3 years of experience in network maintenance
• 3 years of experience in server maintenance
• 3 years of experience in information security management

Skills & Competencies

• Proficiency in Office Automation systems and related software tools
• Strong understanding of network protocols (TCP/IP, DNS, DHCP) and troubleshooting techniques
• Experience with server administration (Windows/Linux), virtualization, and storage solutions
• Knowledge of cybersecurity principles and best practices
• Familiarity with ISP circuit management and network performance monitoring tools
• Excellent problem-solving, analytical, and organizational skills
• Ability to work independently and collaboratively in a fast-paced environment

Preferred Certifications

• Cisco Certified Network Associate (CCNA) or equivalent networking certification.
• CompTIA Security+ or other cybersecurity-related certifications.
• Microsoft Certified: Windows Server or Azure Administrator Associate.
• ITIL Foundation Certification for IT Service Management.